Shipping policy

Last Updated: June 24, 2025

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1. GENERAL PROVISIONS

This shipping policy applies to all orders placed through www.nhyce.com. By placing an order, you agree to these shipping terms and conditions.

2. RISK TRANSFER AND LIABILITY

- Risk of loss and title for items transfer to the customer upon successful delivery to the customer or another person who receives the package
- NHYCE retains responsibility for products during transit until successful delivery
- Customers are responsible for providing complete and accurate shipping addresses

3. SHIPPING RESPONSIBILITY

- NHYCE works with trusted production partners for print-on-demand manufacturing
- We ensure proper packaging and appropriate carrier selection
- Address changes are only possible before production begins

4. DELIVERY REQUIREMENTS

- Delivery is completed when the package is successfully delivered to the provided address
- Customers must provide accurate and complete delivery information
- NHYCE is not liable for delays or non-delivery due to incorrect customer-provided addresses

5. DAMAGE AND LOSS CLAIMS

- Items damaged during shipping will be replaced at no cost to the customer
- Claims for damage or loss must be reported within 48 hours of delivery
- Clear photographic evidence may be required for damage claims
- Lost packages will be investigated with the carrier

6. INTERNATIONAL SHIPPING

- Customs duties, taxes, and import fees are the responsibility of the recipient
- NHYCE declares accurate product values for customs purposes
- Delivery delays may occur due to customs processing

7. UNDELIVERABLE PACKAGES

- Packages returned as undeliverable due to incorrect customer information may incur additional fees
- Customers are responsible for redelivery costs when delivery fails due to customer error
- Unclaimed packages will be returned after the carrier's standard holding period

8. FORCE MAJEURE

NHYCE is not liable for shipping delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters or severe weather conditions
- Government actions or customs delays
- Carrier service disruptions
- Production facility closures

9. REFUSED DELIVERIES

- Customers who refuse delivery without valid reason may be charged return shipping costs
- Valid reasons for refusal include visible package damage or delivery of incorrect items
- Refunds for refused deliveries may be subject to return shipping fees

10. LIABILITY LIMITATIONS

- NHYCE's liability for shipping-related issues is limited to the order value
- We are not liable for indirect, consequential, or incidental damages
- All shipping-related claims must be made within 30 days of the incident

11. CONTACT FOR SHIPPING ISSUES

For shipping-related concerns:
- Email: hello@nhyce.com
- Response time: Within 48 business hours
- Please include order number and relevant details

12. POLICY UPDATES

This shipping policy may be updated periodically. Changes become effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications.

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This policy complies with German and EU shipping and consumer protection regulations.